Whether you are a first-time visitor or returning to Wildz, this guide covers the essential features you need to know.
Prerequisites
- Valid email address and phone number for verification.
- Government-issued ID (passport or driver’s license) for identity check.
- Proof of address (utility bill or bank statement, dated within 3 months).
- A payment method accepted by the casino (debit card, e-wallet, bank transfer).
- Stable internet connection and a modern browser or mobile device.
- Be at least 18 years old (or the legal gambling age in your jurisdiction).
Step-by-Step Sign-Up
- Visit the casino website and click the Sign Up or Register button.
- Enter your email address, create a strong password, and select your country and currency.
- Fill in your personal details: full name, date of birth, and residential address.
- Verify your email by clicking the link sent to your inbox.
- Complete the Know Your Customer (KYC) process by uploading a photo of your ID and proof of address.
- Set your deposit limits (optional but recommended) under the responsible gambling settings.
- Make your first deposit using a preferred payment method – the minimum deposit is typically €10.
Wagering Calculation
Understanding wagering requirements is crucial for bonus withdrawals. Suppose you receive a 100% match bonus up to €200 with a 35x wagering requirement on the bonus amount.
- Deposit: €100
- Bonus: €100 (100% match)
- Wagering requirement (bonus only): 35 × €100 = €3,500
- Total playthrough needed: €3,500 before any withdrawal from the bonus.
If the bonus is stake-weighted – for example, slots contribute 100%, table games contribute 20% – and you play a table game with a €10 bet, only €2 (20%) counts towards the wagering requirement per spin.
Important: Always check the game contribution percentages in the bonus terms to avoid wasting spins on low-contribution games.
Money In, Money Out
| Payment Method | Deposit Time | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | Instant | 1–5 business days | None from casino |
| Skrill | Instant | Up to 24 hours | None |
| Neteller | Instant | Up to 24 hours | None |
| Bank Transfer | 1–3 business days | 3–7 business days | May apply from bank |
| Paysafecard | Instant | Not available for withdrawal | None |
Deposits are usually fee-free, but some e-wallets may charge for withdrawals. Always verify with your provider.
Is It Safe?
This casino operates under a license from the Malta Gaming Authority (MGA), which ensures strict regulatory oversight. The site uses SSL encryption to protect your personal and financial data. Additionally, all games are tested by independent auditors (e.g., eCOGRA or iTech Labs) for fairness. The casino also promotes responsible gambling through tools like deposit limits, time-outs, and self-exclusion. For players from jurisdictions where the casino holds a Curacao license, note that winnings may be subject to local income tax – check your local laws.
When Things Go Wrong
- Forgot password: Click “Forgot Password” on the login page and follow the email reset link.
- Verification documents rejected: Ensure documents are clear, in colour, and not expired. Resubmit with correct file format (JPEG, PNG, PDF).
- Withdrawal pending longer than usual: Contact live chat or email support. Processing times are stated in the cashier – if exceeded, escalate.
- Bonus not credited: Confirm you entered the correct bonus code during deposit. If still missing, provide your username and deposit details to support.
- Account locked after multiple login attempts: Wait 30 minutes or contact support to unlock.
- Game not loading: Clear your browser cache, disable VPN, or try a different browser. If persistent, check server status on the casino’s social media.
Worth Knowing
Responsible gambling tools are available to help you stay in control:
- Deposit limits: Set daily, weekly, or monthly deposit caps.
- Session limits: Receive alerts after a set time of continuous play.
- Reality check: Pop-up reminders showing time and money spent.
- Self-exclusion: Temporarily or permanently block access to your account.
FAQ
How long does the KYC verification take?
Typically 24 to 48 hours after submitting clear documents.
Can I change my currency after registration?
No, currency is set during sign-up and cannot be changed later.
What is the minimum withdrawal amount?
Usually €20 for most methods, but check the cashier for specifics.
Are there any country restrictions?
Yes, players from certain countries (e.g., United States, UK) cannot register. See the terms and conditions for the full list.
Do I need to verify my account before withdrawing?
Yes, full KYC verification is mandatory before any withdrawal can be processed.
Can I have multiple accounts?
No, only one account per person is allowed. Duplicate accounts will be closed.
How do I close my account?
Contact customer support to request permanent closure or use the self-exclusion option.
Conclusion
This guide has walked you through the essentials – from registration and wagering math to deposits, withdrawals, and troubleshooting. By following these steps and using the responsible gambling tools, you can enjoy a safe and informed experience. Remember to always gamble responsibly and only with money you can afford to lose.